We are a home management company, whether they are holiday homes or homes for temporary stays. Owners trust us with their valued asset, and we manage it on their behalf. We take care of everything, from price and availability, to maintenance, guests, owners, and neighbours. Our goal is to provide a unique service to everybody we get in touch with by understanding their needs and desires. And after that, we try to exceed their expectations.

Firstly, because we always adapt our services to your needs. We will ask you why you visit the chosen destination so that we can customize your experience. Also, if you need help, you just have to call us or send a message and we will answer right away. You can even choose the language, since our team is prepared for it. And lastly, our properties are excellent, you will feel at home.

The first thing you must do is check the availability of our properties for the dates you are looking for. Then, apply relevant filters according to your needs: number of bedrooms, bathrooms, etc. Finally, choose the apartment that you like the most.
When you finish that process, all you have to do is relax while our team checks the details of your reservation, to authorize it. This can take up to a day. Next, you will receive a booking confirmation by email.

When you make a reservation, the approximate address of the apartment is below the location tab. Once our team authorizes the reservation (this can take up to a day), you will receive the address in your confirmation email.
This email will have a link that will direct you to the website of ‘Your trip’, to provide more information about your stay.

Yes, all the apartments we manage have Wi-Fi, bed linen (depending on the number of beds), and towels, so you don't have to worry about a thing!

We only accept guests 25 years and older. We do not allow smoking or noise after 9:00 PM, as all our properties are located in residential buildings.
Other rules apply to each individual property.

No, parties or events are strictly forbidden in the apartments. This includes bachelor parties.

We only accept pets at select properties. Please inquire in advance for this information.

Yes, cribs can be provided; high chairs are subject to availability. It's important to let a staff member know once you've booked so they can be ready for your arrival. They are provided free of charge.

Yes, cleaning service is included in the price, so the apartment will be spotless before you arrive and at the end of your stay.
This service is not provided during your stay unless requested and is subject to an additional charge according to the property.
If you would like an additional set of towels and bed linen, you can purchase them in the "extras" section after booking.

Yes, in the description of each property there is information on how to get there by public transport. We also provide a taxi service as this is probably the easiest way to get to the property. Write to our guest service to get more details about the taxi service.

Yes, some homes require a deposit. This will be clearly informed to you before checking in to the property.
You will not see the deposit withdrawn from your account; it will only be 'locked'. It will be released after 7 days.

You have to pay the total rent (city tax included, if applicable) to secure the reservation.

We accept Mastercard and Visa debit and credit cards. We do not accept American Express or cash.

We have two options for you to access the property keys: one is through our agents, and the other is through self-check-in.
- Agent: One of our friendly check-in agents will greet you at the agreed-upon meeting point and at a time convenient for you. They will then escort you to the apartment and show you around. You will then be given your set of keys.
- Automatic: If your property has self-check-in, you will be sent a link to open the main door of the building and also the door to the apartment.
This will operate from 3:00 PM on the day of check-in until 11:00 AM on the day of check-out.
Once you enter the apartment, your set of keys will be on the dining room table for you to use during your stay.

If you are arriving late to your destination, please contact us as soon as you are aware of the delay. Our check-in agents can wait a maximum of 15 minutes, as they need to reach other guests. In all cases, please notify us when you are within an hour of the property.
Please note that there is a fee for late check-ins. For properties in Barcelona, ​​if you arrive after 9:00 PM, the fee is €20. And after midnight, the fee is €50. This will not apply if you have booked a property with self-check-in.
For properties in Málaga or outside Barcelona, ​​if you arrive after 9:00 PM, the fee is €50.
*If your apartment has self-check-in, there will be no problem, as your connection will operate from 3:00 PM on the day of check-in until 11:00 AM. from the day of check-out.

In case you arrive earlier at your destination, we can provide you with locations of different places to store your luggage, since the apartment will not be available. Then, at the correct time, you will be able to check-in.
Luggage storage places will also be available on the day of departure.

We have several ways to contact us:
Office: +34 932 750 423
WhatsApp: +34 932 750 423
Email: info@stay-u-nique.com
Don't hesitate to contact us if you need help!

If you cancel your reservation at least 7 days before your arrival date, you can request a full refund.
After this period, no refunds apply, except in cases of force majeure.
Force Majeure Policy:
At Stay U-nique, we understand that unforeseen events beyond your control may arise. Therefore, if you must cancel your reservation within 7 days of your arrival for any of the following justified reasons, you can request a flexible alternative solution, which could include:
- Partial or full refund
- Voucher
- Change of dates
This will be assessed on a case-by-case basis and will require the presentation of proof or documentation requested by our customer service team.
Situations considered force majeure include:
- War conflicts or military actions in your home country
- Illness
- Officially declared emergencies or pandemics
- Death

There are many reasons why you should choose Stay Unique over other companies, for instance:
- Happy neighbours: We always introduce ourselves to each home neighbours; we listen to their requests and become their main contact.
- Earnings management: We perform a dynamic management of prices, which guarantees the best occupancy-price ratio. For this reason, our owners get the highest profitability.
- Happy guests: Our rating in booking engines, in Airbnb specifically, is 4.5/5 stars. The great experience our guests have and the reviews we get from them allow for a higher average price for our homes.

We evaluate our guests in terms of age, a key aspect when it comes to young groups mainly. In addition, we always favour receiving couples, families, or people travelling for work.
As we manually check each reservation, we make sure guests know the home rules. If it is necessary, we ensure that there is at least one person older than 30 in a group.

We install sonometers in all our homes. These noise level meters send a report to a security company, which will intervene to avoid noisy guests bothering the neighbours even in the middle of the night.

In the first place, we introduce ourselves to the neighbours. We listen to their requests, and we become their main contact regarding to the property in question. Then, we can adjust the home rules, if necessary, in order to adapt them to the neighbours’ and building wellbeing.

Start working with us only consists of three easy steps that can be completed in just one week.
1. We agree on the details, and we make a customized contract.
2. We take care of the redecoration (if necessary) and of professionally photographing the apartment.
3. We upload the property in the main booking platforms and start managing it.

All you need is a tourist license! If there is anything else you need, we will work it out at Stay Unique so that you free yourself from worrying.

We can rent your home for temporary stays, which can range from 32 days up to 11 months and is perfect for teleworkers or business trips.

If you really care for your house and treat it as your second home, then, it's perfect for Stay Unique! As long as the home has a good location and quality (with or without tourist license), you can write us to ask for advice. For those areas where we do not provide a comprehensive service, we offer online management.

We will list your property in a variety of booking platforms including Airbnb, Booking.com, TripAdvisor, Expedia Collects, HomeAway, and in our own website too.

That’s perfectly possible! It’s best to let us know as soon as possible in order to close the dates in the calendar and avoid guests booking in that period.

You can leave any belonging you think will help to decorate your apartment and make it even better!

Guests may book your home through many platforms, such us Airbnb, Booking.com, TripAdvisor, Expedia Collects, HomeAway, and in our own website too.

Yes, we add the cleaning fee to the final price.

We have staff working 24/7 and we work with a maintenance company that is available 7 days a week. Guests may contact us through our emergency number.

Yes, from the moment you give us the keys of your property you will not need to worry. We will take care of everything for you!

Yes, the apartment needs to meet Stay Unique’s quality standard to guarantee that it will provide a great experience to guests, that it will receive great reviews, and that it will maximize the generated earnings. If it’s not up to our standards, we can offer a redecoration service depending on the signed contract.

Yes, it’s absolutely possible!

Yes, it is! If it’s not installed and you need a hand with it, we will be delighted to take care of it.

Our goal is to aim to people on business trips and families. This is accomplished by having a restrictive policy for young groups, as well as for parties in general and bachelor parties. This will reduce the risk of property damage.

Yes, we offer a liability insurance, and we can recommend you the best home insurance.

No, you won’t have to pay a fee to get started, unless you wish to redecorate your home. You only pay when your apartment is booked.

We have created an interface that provides full access to all the property information. You will have full access to a customizable dashboard that includes a calendar, the current monthly rent, information about the guests, live check, etc.

We have a dynamic prices model based on the competitors’ prices and the occupancy rates in your apartment area. Prices are updated daily so that we can manage them and ensure maximum occupancy. This helps to increase the duration of the stay in your apartment.

Of course! We will be delighted to hear any suggestions you may have.